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Tell Me a Little Bit About Yourself
What do you say when you meet someone new? Everyone should know how to introduce themselves to a prospect. You can be a designer on an interview, a start-up CEO on a pitch meeting, or a consultant at a...
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We Have Met the Enemy, and It’s Not Us
This was inspired by an exchange with a friend who is a consultant, and can’t stand the idea of joining a company. It’s not the first time I’ve seen consultant prejudices toward all companies...
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Don’t Kill Your Channels
A channel is a way you can reach your users. It can be email, notifications, stories in a Facebook stream or even push notifs on an iphone. Because most companies are so anxious to reach out to their...
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What the Agency Doesn’t Know
Watch this Webstock ’13: Mike Monteiro – How Designers Destroyed the World from Webstock on Vimeo. I really want you to watch this first, if you have not. It’s more important you watch it than read...
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27 Thoughts on Product Management
Riding the train this morning, I thought about what it takes to be a Product Manger. I was design roles for ten years, and product/business roles for another ten, but I (and others) write much less...
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Designer as Founder: Week One Class Notes
I’ve begun teaching a class at CCA called Designer as Founder. Having made that transition myself, and with the rise of The Designer Fund and design as competitive advantage being touted by folks like...
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Designer as Founder: Week Two Class Notes
This week the students presented the insights they gained from talking to users and how the evolved the business model canvas. They then picked groups and selected the theme/market they are exploring....
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The Art of the OKR
I wrote a book on using OKRs called Radical Focus: Achieving Your Most Important Goals with Objectives and Key Results Get it on Amazon or Gumroad As well, I run OKR workshops to get you started if you...
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Monday Commitments and Friday Wins
Many companies who try OKRs (Objectives and Key Results) fail, and they blame the system. But no system works if you don’t actually keep to it. Setting a goal at the beginning of a quarter and...
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Diversity Is Hard
The opening keynote was a woman, the closing keynote a black man. In between there were 16 white men, 4 white women, 4 women of color and a Hispanic guy. According to my math that’s only 60% white...
View ArticleBrand
“A brand is the sum of the good, the bad, the ugly and the off-strategy. It is your best and worst product. It is your best and worst employee. It is communicated through award-winning advertising as...
View ArticleDon’t Listen to Your Users
via IT conversations Malcolm explores why we can’t trust people’s opinions — because we don’t have the language to express our feelings. His examples include the story of New Coke and how Coke’s market...
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Notes from Andrew McAfee at Parc Forum
enterprise 2.0 old business processes/tools allow management impose their will on company enterprise 2.0 is the use of emerging social software platforms within companies, or between companies and...
View ArticleFree! Why $0.00 Is the Future of Business
Free! Why $0.00 Is the Future of Business Thanks to Gillette, the idea that you can make money by giving something away is no longer radical. But until recently, practically everything “free” was...
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More thoughts on Free, and an application
The Wired article on Free has an excellent list of ways free can happen; the one I think we are all familiar with is advertising. We also are all aware of how traditional display advertising has lost...
View ArticlePARC Forum | January 10, 2008
Bernardo A. Huberman has been, so far, the most impressive speaking in a very impressive series. and, lucky you, they just just posted the video of his talk. The web mediates interactions among distant...
View ArticleTell Me a Story
Truth, naked and cold, had been turned away from every door in the village. Her nakedness frightened the people. When Parable found her she was huddled in a corner, shivering and hungry. Taking pity on...
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The News Business
Out of Print in The New Yorker Three centuries after the appearance of Franklin’s Courant, it no longer requires a dystopic imagination to wonder who will have the dubious distinction of publishing...
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Notes from last night’s product managment class
Last night’s Product Management class covered two important business areas: Business development (Guest lecturer to remain anonymous) and “Tips for success in growing revenues” – Guest Lecturer: Steve...
View ArticleThe Day I Woke Up Without Arms And Legs.
|Morten Lund – It’s all about luck First of all I’m really really sorry to say that my Newspaper project did not survive – not sorry for me (I take all responsibilities) – I just hate myself for...
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3 Kinds of Free
.flickr-photo { border: solid 2px #000000; } .flickr-yourcomment { } .flickr-frame { text-align: left; padding: 3px; } .flickr-caption { font-size: 0.8em; margin-top: 0px; } 3 Kinds of Free,...
View ArticleHow to Hire a Designer
A few days ago, I read an article with the same title as this post. Oh, maybe it was How to Hire a User Experience Professional, or Interaction Designer or Information Architect, or whatever. I don’t...
View ArticleThree Points of View to Get You Through the Day
My job is one of the most challenging (and most fun) I’ve had in a long time.  A turnaround is a lot like a startup,very fast paced, very risky, and occasionally terrifying. There are times when...
View ArticleThe Harry Max Boot-up Protocol (How to get going in the morning)
Harry is one of the smartest people I know, and gets a ton done. When he agreed to share his morning ritual with me, I was grateful. And when I mentioned it to some folks at SXSW, they asked me to...
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Why You Should Speak
At conferences and meet-ups, I spend a lot of time with young practitioners. And every time I chat with them, I try to talk them into speaking at a conference and/or writing an article. But why? They...
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